For all programs, a 50% deposit is required to secure your reservation. Final payment is due 60 days prior to the start of the program. For signups within 60 days of the program start date, full payment is due at signup.
CANCELLATION & REFUNDS
Our cancellation policy strives to be fair to all parties involved. Given enough advanced notice, we can refund a portion of the cost of your trip. However, as this is a time sensitive business that involves scheduling guides, permits, and other resources far in advance, please understand that we cannot make exceptions to this policy.
Cancellation requests must be received in writing for a refund. Cancellations are effective as of the time we receive the written request.
Refund policy for cancellations is as follows:
- More than 60 days prior to the start of the trip: Full refund less deposit (50% of the total program cost).
Less than 60 days prior to the start of the trip: No refund is provided.
We reserve the right to cancel any program before it begins for any reason. In such an instance a full refund will be provided, however Pacific Alpine Guides cannot be responsible for nonrefundable expenses (airline tickets, hotels, etc.) incurred by the participant.
Weather: No refunds or credits will be provided for delays due to weather, road, or avalanche conditions, or flight delays on programs involving helicopters or ski planes. If a program is cancelled outright by the guide service before it begins, due to weather, road, or avalanche conditions, a rain check will be offered. Non-participation due to weather conditions is subject to our normal cancellation policy.
Once a program begins, no refunds will be issued for any reason, including non-participation.
Changes of Itinerary: We reserve the right to modify or the change the itinerary of a program at any time. This includes changing routes/objectives based on what the guide/instructor deems appropriate for the conditions or the group.
The success of programs with defined objectives such as summit climbs, climbing or skiing routes, etc., is affected by a multitude of factors including weather, mountain conditions, group dynamics, etc., and is in no way guaranteed.
Early Departures: No refunds will be given for participants leaving a trip early, by personal choice or by discretion of the guide. All costs incurred in such an instance are the responsibility of the participant.
Trip insurance is required for some of our programs and strongly recommended for all others. Protect your investment! Click here for our recommendations and to learn more.